Support

Quick Fixes

Subscription Not Active

• Open DayPace on iPhone.
• Go to Settings.
• Tap Restore Purchases.
• Confirm you are signed in with the Apple account that purchased DayPace Pro.

Canceling or Requesting a Refund

Subscriptions and refunds are managed by Apple. You can cancel in your Apple account subscription settings or request help from Apple at reportaproblem.apple.com.

iCloud Backup Problems

• Confirm iCloud Drive is enabled for your Apple account.
• Open DayPace Settings, then Data & Backup.
• Check the iCloud status message.
• If needed, export a JSON backup before resetting iCloud backup.

Apple Watch Sync Problems

• Open DayPace on both iPhone and Apple Watch.
• Keep the devices nearby for a minute.
• Check DayPace Settings, then Sync Diagnostics.
• If the Watch app was installed separately, reinstall from the iPhone companion app when possible.

Exporting Your Data

Open DayPace Settings, then Data & Backup. You can export CSV for spreadsheets or JSON for a restorable backup.

What to Include in a Support Request

• Your iPhone model and iOS version.
• Your Apple Watch model and watchOS version, if the issue involves Watch sync.
• The DayPace version from the App Store or TestFlight.
• What you expected to happen and what happened instead.
• Any visible error message.

Email support at jose.alberto.soler+daypace@gmail.com. GitHub issues are public, so do not include private work records, exported backups, receipts, addresses, phone numbers, or other sensitive personal information there.

Legal

Read the Privacy Policy and Terms of Use.